Let us extend our heartiest congratulations to Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of TM Group and a subsidiary of Multimedia University (MMU), for clinching the Digital Transformation of the Year Award (Private Sector/NGO) at the WITSA Global Innovation and Tech Excellence 2024. The award was received by Dr. Sharlene Thiagarajah, CEO of TM R&D, during the award ceremony held in Yerevan, Armenia, on 6 October 2024. This prestigious recognition highlights TM R&D’s groundbreaking Mobile Intelligent Network Diagnostic System (MINDS) and its significant contribution to digital innovation.
Furthermore, this accolade reflects TM R&D’s success in developing a cutting-edge solution that seamlessly integrates disparate legacy systems, offering a unified approach to managing mobile network performance and customer experience. MINDS, a homegrown solution, enables mobile service providers to manage customer complaints more efficiently by consolidating all relevant network usage data into a single, centralised platform. This comprehensive view of the service allows providers to pinpoint and address issues accurately, often even before the customer becomes aware of them.
By leveraging real-time network data, MINDS not only reduces complaint volumes but also significantly accelerates problem resolution. This innovative approach highlights TM R&D’s role in advancing the digital landscape and enhancing user experience in the telecommunications industry. Additionally, Selangor Information Technology & Digital Economy Corporation (Sidec) won the Digital Opportunity/ Inclusion Award (Public Sector) at the same event.
Congratulations TM R&D!
